IT Help Desk Engineer

Location US-NY-New York
Posted Date 1 month ago(1/5/2018 9:48 AM)
Job ID
2018-4040
Category
Blink Fitness - Information Technology

Overview

Fitness for Everybody...Everybody Blinks.  We believe that exercise isn't just about looking good; it's also about how it makes you feel -- both in and out of the gym.   We know that if we create an environment where you feel good, you will come more often and get the results you desire.

 

Blink Fitness launched in early 2011 and has ~70 company-owned locations open or in development across the US, including but not limited to New York, California and Philadelphia. Blink has aggressive expansion plans in the coming years with both corporate and franchise locations.

 

Blink is an exciting and dynamic business that is still in the start-up mode. We are a passionate team with a great entrepreneurial spirit and a willingness to roll up our sleeves to get the work done.

 

JOB OVERVIEW:


Blink Fitness is seeking an exceptional senior Help Desk Lead Engineer who will own support and IT maintenance processes for Blink Fitness.

This proven IT technician will assist with an aggressive national expansion strategy that will entail high-volume club roll-outs, IT ticketing and support, maintenance of the IT infrastructure, kiosks, and end-user support.

The right candidate will have a proven track record of IT help desk engineering and technical abilities within an IT organization, in addition to having experience ensuring team members follow key process frameworks and ticketing systems.

This is a consulting role based at our headquarters in NYC.

Responsibilities

  • Troubleshoot and resolve technical issues related to desktop laptops, printers, mobile, G-Suite, MAC OSX  and a variety of in-house applications on a ticketing system
  • Provide L1 and L2 technical support and ensure ticketing/tracking support systems are up to date
  • Responds to telephone calls, email and personnel requests for technical support
  • Provides club opening and field based IT support for a high volume roll out plan
  • Identifies, researches, documents, and resolves technical problems based on the predetermined process and guidelines
  • Ensures processes and standards to maintain Blink IT systems are followed for club openings
  • Tracking records for service level agreements internally and with service providers
  • Tracking records for IT asset management

Qualifications

  • Bachelor’s degree in Computer Science, Technology Systems Engineering or a related field preferred,
  • Minimum 2 years of experience in IT support, preferably with a broad background in a variety of roles such as a help desk engineer, technician or team lead
  • Ability to work day or night shift and provide on-call rotational coverage as required
  • Strong experience with industry-standard IT best-practices, concepts and procedures
  • Demonstrated expertise in IT support in retail or field-based environments a plus
  • Experience in the Retail, Hospitality, or Consumer goods industries a plus

COMPENSATION AND BENEFITS:

  • Competitive hourly rate 
  • Complementary Blink Club Membership

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